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Jun 30 2015

An Exciting Year for Service!

IMG_7310_editThis past year has been quite a year for our Service Division! With hard work and determination, the team has experienced substantial growth in department size, client accounts, and revenue. Last October, we reported about the ten new staff members hired to support their commitment with Alexandria Real Estate Equities to provide HVAC and facilities services to several bio-tech and life sciences properties. Since then, they have grown the division to 12 fleet vehicles, 4 office staff, 3 account executives (soon to be four), 12 field technicians (shown here this morning at their regular service tech meeting), and 10 facilities engineers. Included in this growth was the addition of a second dispatcher, as well as the promotion of Pam Champagne to Account Manager. The team has also welcomed Dawson Wallace, a summer intern assisting with the processing of paperwork for 100-150 work orders per week. Also new to the team is Lawrence Angus, Service Plumbing Superintendent, with more than 31 years of experience in the industry holding plumbing, medical gas, backflow, and electrical licenses.

We are proud of what this team is accomplishing. They have recently been awarded a three-year contract for Clise Properties’ southern portfolio which consists of four medical office buildings and one significant medical office park. With locations in Federal Way, Tacoma, and Puyallup, this is a significant win for our Tacoma office that opened in May of last year. Other new service and maintenance clients include Mason General Hospital, BMS Zymogenetics, Holland Partner Group, Nordstrom Corporate Offices, and ScanlanKemperBard Companies. The team also continues to enhance their current client base, with expanded contracts with DaVita, Able Engineering, and Jones Lang LaSalle. Back in March of last year, the department reached the milestone of $1 million in annual service and maintenance agreements. Now, in just the first three quarters of fiscal year 2015, they have tripled their maintenance base to $3.1 million and are on pace to double revenue for the fiscal year.

This measured success can be attributed to the fact that while they have experienced aggressive growth in order to meet the needs of their clients, they have not lost their Single Point of Contact approach to customer service. The relationships that the account executives develop go beyond what clients typically experience. Account Executives work closely with their clients as consultants and partners to achieve building optimization and lower operating costs. They maintain a consistent commitment to focusing on specific client needs and creating customized building solutions.

This team has accomplished so much in a fairly short amount of time. We look forward to providing additional updates as their success continues.

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